FAQ

  • Q: What is the shipping time for orders placed on FluffyChums? 

    A: Shipping time for orders is typically 10-15 days, not including a 1-3 day processing time.

    • Q: How can I track my parcel?

    A: To track your parcel, please visit our parcel tracking instructions page for detailed guidance.

    • Q: Do you offer international shipping, and how many countries do you ship to? 

    A: Yes, we provide international shipping to over 200 countries. However, there may be some exceptions where shipping is not available.

    • Q: What should I do if my order's tracking information shows 'No Information Available at the Moment'? 

      A: In some cases, tracking information may take 1-3 business days to update. If you don't see any updates after 7 business days since placing your order, please contact us at support@fluffychums.com.

      • Q: How can I initiate a return for a product I received from FluffyChums? 

      A: To begin a return, please contact us at support@fluffychums.com. We will provide you with instructions on how and where to send your package.

      • Q: What is your return policy, and how long do I have to return an item? 

      A: We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. The item should be in its original condition with tags, and you need to provide the receipt or proof of purchase.

      • Q: Are there any exceptions to your return policy? 

      A: Yes, we cannot accept returns for sale items or gift cards.

      • Q: Can I exchange an item if it doesn't meet my expectations? 

      A: The quickest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

      • Q: How do I contact your customer support team if I have questions or concerns? 

      A: You can reach our customer support team at support@fluffychums.com. We're available seven days a week to assist you.

      • Q: What lawful bases do you use to process personal information, especially for European Economic Area (EEA) residents? 

      A: For EEA residents, we process personal information based on lawful bases such as consent, contract performance, compliance with legal obligations, protecting vital interests, tasks carried out in the public interest, and legitimate interests.

      • Q: Where is FluffyChums based, and what are the terms of service governing your website? 

      A: FluffyChums operates from United Kingdom, and you can find our website's terms of service outlined in the "Terms of Service" section on our website.